Frequently Asked Questions

After adding the products you have chosen by clicking the "Add to Cart" button, you can easily finalize your shopping by clicking the "My Cart" button on the top right, viewing the products you have selected and completing the next step, which is your payment information.

You do not need to register as a member to place an order.

We use the latest products in our products. That's why they all reach you fresh and delicious. All our products are under the assurance of Nuts Exchange.

The products are prepared by our professional team from our shelves according to the order and are packaged in our special packaging to reach you in the same freshness.

If you contact our support team via Whatsapp (+43 660 230 64 18) for your orders up to 14 days after delivery, your returns and exchanges will be processed quickly and no additional fee will be charged. Your payments are under TATVEAL assurance.

Products ordered from our website are shipped as quickly as possible. Therefore, be sure to check the invoice and delivery information you will provide before your order.

If your payment is made before 16.00 on the day, your products will be shipped on the same day. Orders placed after 16.00 are shipped the next day. Your order will arrive within 3-5 business days at most. However, your product may reach you earlier depending on the proximity of your address and the working speed of the international cargo companies we work with.

If the product to be returned reaches us and meets the necessary conditions, the payment will be refunded.

First of all, after our team receives your order, they prepare your package under completely hygienic conditions. Sample products of 10, 20 or 30 grams will be placed on your created order package. Please enjoy the free samples that you will see when you open your package. We already know you will like it. If you don't like it, you can send the original products back to us as they are, without opening their packages. In order for you to return easily, our company will send you your return code via e-mail in your package. You can also download and print the return code free of charge from the return section of our page. Samples will be sent, especially for dried nut products such as hazelnuts, pistachios and almonds. The Taste and Take concept is to gain your trust. Therefore, the provision of samples will be valid for possible products.

Our company has adopted freshness as a principle. Fast circulation is important in our branches and products are offered daily as little as possible. Our team frequently carries out hygiene and quality inspections without compromise. Within the scope of encouraging healthy living, we focused on making quality, fresh, hygienic products accessible and contributing positively to our customers' nutritional habits with products and services that support healthy living.

We recommend that you store our products in a cool and dry place. Protect from contact with direct sunlight.

After your order is delivered to you, we must be contacted and your product must have been shipped from you within 2 days at the latest. A refund request exceeding 2 days is considered invalid.

For orders you place through our website, your orders will be delivered to the address and name you specified during the order. If the recipient is not at the address, it will be delivered to his/her first degree relative, if any, or to the relevant cargo branch. In this case, you can receive your cargo from the branch by providing the necessary tracking.

You can place your orders using Credit Card, PAYPAL and Sofort Banking (Immediate Transfer) Systems.

Your credit card usage is secured with an SSL certificate. No one, including us, can access your card information. Because the information sent to the bank during the payment phase is not recorded in the system. Our system works 100% securely.

Was my product delivered damaged? What can I do? We ship our products in the healthiest way possible. However, if the package is torn or damaged when you receive the product, be sure to keep a report if the cargo officer is with you. In case of departure, please call the relevant branch and request the cargo personnel to come to keep a report. Please contact us by sending an e-mail to office@tatveal.com with these procedures. (Make sure to include your name, surname, contact number and, if possible, photos of the damage in the e-mail.) Once we receive the product, the order amount will be refunded to you.